QubitSells / contact
A little help, when you need it.
Find guidance for creating a gift, opening a shared link, and managing your private content.
How to reach us
Email support@qubitsells.com for help with your QubitSells account, templates, or orders. Include your order reference where relevant and a short description of what you need help with.
A link is not opening
Ask the sender to check the link and its expiry. An expired or deleted template cannot be opened. A shared template link does not require recipient sign-in, but private Couple Space and capsules do.
Managing or deleting a gift
Use the original browser or your private creator management link. Keep that management link private: it grants access to creator controls. Published gifts cannot currently be fully edited; create a replacement when necessary.
Payments and refunds
Templates cost $2 USD for up to 3 days, $3 USD for 7 days, or $3.49 USD for 30 days. Payments are handled through Stripe-hosted checkout. You can find your orders and their payment status in your personal profile. For payment questions or refund requests, email support@qubitsells.com with your order reference. QubitSells does not store your full card details.
Privacy requests
You can manage your content and delete your account using the controls in your profile. For help with a privacy request, email support@qubitsells.com. Do not include passwords, private media, management links, or payment card details.